Cancellation & Refund Policy

 Deposit, Cancellation and Refund
Our policy for accepting deposits, cancellations and processing of refunds is as follows:

1. At the time of hire security deposit and rental will be taken from the debit or credit card as per the Terms and Conditions of Hire.
The following will also apply and is to be read in conjunction with the Terms and Conditions of Hire.

2. In the event of an accident there is no obligation for us to supply another vehicle or provide a refund for the balance of the hire term. In the event if the accident was due to no fault of the hirer or nominated driver Eco Vehicle Hire will consider the replacement on merit basis provided vehicles are available (subject to reservations)
3. If a DEPOSIT has been taken, then the following will apply:
(3.1) Cancellation within seven 7 days of the hire commencing, NO REFUND.
(3.2) Cancellation prior to seven 7 days of the hire commencing, FULL REFUND.(except Christmas and during Easter Period)

Refund may be granted solely at the discretion of Eco Vehicle Hire BUT ONLY in the event of “compassionate grounds".

4. Cancellation advice MUST be received by us in writing or by way of emails. We will confirm cancellation of the hire and where applicable details of any charges made under this policy.

5. In the event of a "No-Show" following a confirmed booking being made and Eco Vehicle Hire have not taken a deposit then 10% of the hire value may be taken or One Days hire value whichever is the greater amount.

6. Van and MPV Bookings:
A deposit of 10%  of the total hire value or a minimum of £75.00 including VAT , WILL be taken on all Van and MPV Bookings.

Note: Refunds may take up to 10 working days to credit in to your bank account/ credit card account.

Standard Deposits:
 All rentals are subject to a standard deposit of £500 at the time of rental in addition to the appropriate rental charges. The deposit will be pre-Authorised and has to be paid by a CREDIT CARD and the rental will be charged to the credit or debit card prior to collection of the rental vehicle. When you return the vehicle without any damage Pre-authorised amount will be released back to your card and it will take 10 working days to show up on your balance.

 Payment methods:
Credit & Debit Cards Accepted: We do not accept American Express and Diners Club.
In the event customer extends the rental period further charge or authorisation will be made for the next period.

Congestion Charges
Refer to standard terms and conditions section 3 ,7 and 8

Ford Fiesta or Simil..
Ford Transit LWB 3.2..
Ford TRansit SWB
Ford Transit Jumbo O..
Ford Transit LWB Med..
Audi A1
Mini Cooper D
VW Transporter
Transit Luton
VW Golf
Hire Fleet Van Hire Options Special Offers Terms & Conditions
Eco Vehicle Hire Ltd. Devonshire House,
582 Honeypot Lane, Stanmore, Middlesex, HA7 1JS.
Opening Hours : Mon-Friday 8.30AM to 6.00PM Saturday 8.30 to 16.00 Sunday by Appointment Only
Vehicle pickup/drop-off outside of hours by arrangement.
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